What type of project tool helps a project manager verify that a system upgrade has addressed issues?

A ticketing or case management system is designed specifically to track issues, bugs, or requests for support related to a project. When a system upgrade is implemented, this tool enables the project manager to verify that the previously identified issues have been resolved. By documenting and monitoring the status of each ticket associated with the system’s problems, the project manager can ensure that the solutions have been effectively applied and assess whether further action is required.

In contrast, calendaring tools primarily focus on scheduling and time management rather than tracking specific issues related to system performance. Project management scheduling software is oriented towards planning and timeline management, providing visibility into the overall project schedule but not necessarily detailing the resolution of specific problems. Real-time surveys can gather feedback or satisfaction levels but do not provide the structured follow-up or verification of whether specific issues have been addressed as effectively as a ticketing or case management system does.